The Message Center allows Venue admins to communicate with guests in relation to their orders.
Venue admins can send custom messages to guests or they can send a Canned Message created in advance to answer frequently asked questions.
Resolution
This article shows how to create a canned message, navigate the Canned Messages page, and use canned messages across Tapin2 apps.
Access Canned Messages
To access the Canned messages page on the Admin Portal, click on Operations, then Canned Messages
Canned Message Page
Accessing the Canned Message page will display a list of all created canned messages.
Use this page to manage existing canned messages and create new messages.
| No. | Name | Description |
| 1 | Add a Canned Message button | Use this button to add a new canned message |
| 2 | Sort field |
Enter a number and hit Enter on the keyboard to re-order the list of canned messages. This order affects the order on this page and on devices when applying the message |
| 3 | Message field |
A copy of your configured message Displayed in bold is the audience this message is available for (Staff or Customer) |
| 4 | Edit and Delete icons |
Use the edit icon (pencil and paper) to edit your message Use the delete icon (trash can) to delete your message |
Create a new message
- Click on the green Add a Canned Message+ button
- In the dropdown that appears, type out your message
- Click the Customer or Staff radio button to specify the message is available for Staff or Customers
- Click Save
- Your message should now be visible in the list of messages
Use a Canned message
When replying to a customer on the Message Center:
- Click the blue Quick Chat button to bring up your list of available canned messages
- Click on any of the messages to select and insert into the chat window
- Click the Send button to send your message
The images below show how to access the blue Quick Chat button across our apps.
Admin
| Quick Chat button | Quick Chat Canned Messages |
OrderTaker
Hawker
Fulfill/KDS