How To Use Canned Messages (Message Center)

The Message Center allows Venue admins to communicate with guests in relation to their orders.

Venue admins can send custom messages to guests or they can send a Canned Message created in advance to answer frequently asked questions.

Resolution

This article shows how to create a canned message, navigate the Canned Messages page, and use canned messages across Tapin2 apps.

To access the Canned messages page on the Admin Portal, click on Operations, then Canned Messages

Accessing the Canned Message page will display a list of all created canned messages.

Use this page to manage existing canned messages and create new messages.

No.	Name	Description
1	Add a Canned Message button	Use this button to add a new canned message
2	Sort field	Enter a number and hit Enter on the keyboard to re-order the list of canned messages. This order affects the order on this page and on devices when applying the message
3	Message field	A copy of your configured message Displayed in bold is the audience this message is available for (Staff or Customer)
4	Edit and Delete icons	Use the edit icon (pencil and paper) to edit your message Use the delete icon (trash can) to delete your message

Click on the green Add a Canned Message+ button
In the dropdown that appears, type out your message
Click the Customer or Staff radio button to specify the message is available for Staff or Customers
Click Save
Your message should now be visible in the list of messages

When replying to a customer on the Message Center:

Click the blue Quick Chat button to bring up your list of available canned messages
Click on any of the messages to select and insert into the chat window
Click the Send button to send your message

The images below show how to access the blue Quick Chat button across our apps.