Delivery Areas are a feature that allows mapping specific sections (including row and seat) to a specific user. This is most commonly used with Order Taker (Server) users; however, it also has other applications such as Mobile Express Delivery through the Hawker application. These are commonly referred to as runners.
Adding Delivery Areas
- Under Operation Settings, go to the Delivery Areas page.
- Click the Add a Delivery Area button in the top-right corner of the window to bring up the Delivery Area configuration screen.
- Type in the Name of the Delivery Area, then click Save.
- Now that the Delivery Area is created, you will need to assign seats and users to it.
- These are the sections, rows, and seats that the user will be able to service. To add seats, click the green Edit button under the Seats column for your newly created Delivery Area.
- Check the Sections(s) and/or Seat(s) you want to assign to the Delivery Area and click Submit.
- These are the sections, rows, and seats that the user will be able to service. To add seats, click the green Edit button under the Seats column for your newly created Delivery Area.
- Assigning Users to a Delivery Area denotes what User(s) are assigned to service those sections, rows, and seats that were assigned to the Delivery Area in the previous step.
- To add users, click the green Edit button under the Users column for your newly created Delivery Area.
- Click and highlight the name of the User(s) in the box on the left then click the arrow pointing to the right to add the User(s) to the Delivery Area. To remove Users from a Delivery Area click and highlight the names of the User(s) in the right box then click the arrow pointing to the left to unassign them from the Delivery Area.
- There is no Save or Submit button for this page, the updates happen as soon as the User is added or removed using the green directional arrows.
- To return to the main Delivery Areas page, click the button
under the Delivery Area title at the top-left of the page.
- To add users, click the green Edit button under the Users column for your newly created Delivery Area.
Search for Delivery Area
If you are at a venue with many Delivery Areas, the search bar can be used to search for Delivery Areas within the venue.
Editing Delivery Areas
- From the Delivery Areas page, if you need to edit an existing Title for a Delivery Area, click the Pencil button of the Delivery Area you want to edit.
- To edit The seats or users, you would follow the same process noted above. Clicking Edit from the Seats or Users columns for the appropriate Delivery Area.
Delete a Delivery Area
- From the Delivery Areas page, if you need to remove an existing Delivery Area, click the Trash Can icon to delete it.
Helpful Information
- If a server is not assigned to a suite, they will not see mobile delivery orders and they will not be able to print receipts. Additionally, the reporting of their tips may be affected.
- It is recommended to assign one delivery area to one user. If a Delivery Area is assigned a new user during an event, the admin user may get a window asking if they would like all open orders/tabs assigned to that new user.
- Delivery Areas can also be assigned to a user from the Users page. More information on Users can be found here: Creating and Managing Operation Users.