Being unable to log in to the preorder portal can be frustrating for a guest. If a guest is having Preorder login issues, the information below can help pinpoint the cause. It's a good idea to gather as much information as possible so that it can be relayed to the Tapin2 Support Team and resolved in a timely fashion.
Password Requirements
Passwords must have at least one non letter or digit character. Passwords must have at least one digit ('0'-'9'). Passwords must have at least one uppercase ('A'-'Z').
Incorrect Password
If the guest is receiving a "Password is incorrect. Please try again" message when logging in, please have them try clicking on "Forgot your Password?" on the Preorder login page to reset the password. Customer account passwords can also be reset on the Customer Account page in the admin portal.
Venue Mapping
Does the guest have an account that includes the venue? This can be found by searching for the guest's account using the search function in admin (Customers > Search). If the account is located, does it match up with what the guest is using to log in?
Account Updates
Was the guest's account recently updated (phone # change, email address change)? If the account information was recently updated, there's a chance that the guest is not using the correct information to log in.
Email Address Tied to a Venue Admin Account
We have seen issues come up when the same email address that is used for a venue admin account is used for a customer account. Please get in touch with Tapin2 Support to look into this for you.
Login by Phone
If the guest cannot recall the email address they used when signing up, please have them try logging in by phone. This can be done by clicking "Login by Phone" on the Preorder log in page. The guest will receive an SMS message that contains a code that they can enter on the log in page.