How To Use the Message Center

The Message Center, a new feature available on the Tapin2 Admin Portal, allows for improved SMS communication between venue admins and guests by providing a place for admins to receive and review customer inquiries throughout an event

This article provides a concise guide to setting up and using the Message Center 

Setup and Requirements

• The Message Center is available to admins with the Venue Admin role permission
• To use the Message Center the venue must be configured with a supported customer support phone number
• Please reach out to the Support team for information about setting up your Message Center if your phone number is not currently supported or is blank

Notifications

When a guest replies to a venue's receipt SMS message, admins will be notified by a chat bubble notification icon that appears on the Message Center link

The notification appears on the Events section itself if the section is collapsed to ensure visibility

Click the Message Center link to open the Message Center page

Collapsed	Expanded

 

Replying to Messages

1. The Customer Messaging tab on the Message Center page displays all messages received from guests during the active event 
   • Unread messages are highlighted in a green color, while Read messages are shown in a gray color and Selected messages are shown in a dark blue color
   • Each message in the Messaging tab displays:
     • the Order ID relating to the message
     • how long ago (in minutes) the message was sent
     • Guest phone number
     • Message preview 
2. Click on a message to open the conversation in a window alongside the Chat list 
   • The message history opens in a window to the right of the Customer Messaging tabs and displays all messages related to the order 
     • Messages To the guest are shown in dark blue
     • Messages From the guest are shown in gray
3. To reply to a guest type your message into the text field, then click the Send button 

Note: Venue Admins can reply to guest messages in the Message Center but can't start new conversations.

Canned/Quick Messages

Canned/Quick messages are messages that can be created beforehand by a venue to help answer commonly asked questions 

After creating a canned message, the message will be available to select and insert into the chat text field

You can find more information on the Tapin2 Knowledge Base: Canned Messages