The Order Detail page gives an overview of an order placed for an event and provides venues with tools to view, manage and update various aspects of that order.
Accessing the Order Detail Page
To access the Order Detail page, navigate to Events > Events
Then, click on an event’s Orders button.
On the Event Orders page, click on the edit button to access the Order Details page:
Order Detail Page Breakdown
The Order Detail page can be broken down into 4 main sections:
1 - Action buttons
2 - Order information
3 - Product and running totals grid
4 - Logging and activity
Note: Since venues can have unique setups, the appearance of this page can vary from site to site.
Action Buttons:
Note: These buttons can change depending on the status of the order.
Update Seat: update the section/seat on the order
Send Receipt: allows user to send a receipt via sms (if enabled) or email
Refund: starts the full refund process
Partial Refund: starts the partial refund process
Cancel Order: allows user to cancel order
Discount: allows user to apply a discount to the order
Bump Items: allows user to bump order to new status
Order Information:
ID: Order ID
Venue: Name of Venue
Date: Sale date
Sale Completed: Time sale completed
Status: Status of order based on status flow
Name: Customer name
Phone: Customer phone
Booth: Seating info
Refund?: Will provide info on who processed refund, if applicable
Service: Name of app or service where order was placed
Menu Method: Name of app or service that provided the menu for the customer
Event: Name of event
Device Name: Name of device where order was placed
Device Ref ID: Serial number of device where order was placed
First Item Added: Time that first item was added to cart on order
Delivery Method: Shows if order was set for pickup or delivery
Email: Customer’s email address
Company: Customer’s company
Subscribe: Shows if Collect Phone for SMS Receipt was enabled
Offline: Shows if order was taken offline
Product and running totals grid
Product grid:
Product: Shows the name of the product and the location it was ordered from
Status: Status of the product on the order
Modifier: Shows if any product modifiers were chosen
Price Per: Shows the price of the product
Quantity: Shows how many of the product were ordered
Discount: Shows amount of discounts applied to product
Tax included: Amount of tax included in price of product if venue was tax inclusive
Tax Added: Amount of tax added to product based on venue wide tax setting
Subtotal: Total of product after discounts
Running Totals grid:
Subtotal: Total of all products showing in Itemized Product grid
Discounts: Total of all discounts
Fees: Total of all fees
Taxes: Total of all taxes
Tips: Tips left by customer, if enabled.
Total: Order total after adding taxes and fees and deducting discounts
Logging and Activity
Payment History:
ID: Payment ID
Date: Payment date
Service: App or service where payment was made
Type: Payment type (Credit card, invoice, cash, etc.)
Transaction ID: Transaction Ref ID and payment gateway
Masked: Masked credit card data (formatting depends on credit card provider)
Amount: Payment amount, and digital signature (if enabled)
Total Paid: Total amount of all payments
Total Refunded: Total amount of refunds
NET PAID: Total amount paid, minus any refunds.
Loyalty Transaction:
ID: Loyalty Payment ID
Date: Date of transaction
Loyalty Type: Type of loyalty integration used
RefID: Integration Transaction Ref ID
Transaction Type: What kind of loyalty transaction took place
Amount: Total of transaction
Bump Logs
Service: The service/application that bumped order
User ID: User ID that was logged in to KDS/admin when bumped
User: User's name that was logged in to KDS/admin when bumped
Device ID: ID of the device that bumped order
Location ID: ID of location associated with bumped order
Location: Name of location associated with bumped order
Product: Product that was bumped
Old Status: Status prior to bump
New Status: Status after bump
Unbump: True/False if order was unbumped
Date: Timestamp of bump
Claim: True/False if order was claimed
Print Queue Logs
Queue ID: ID of the print job
Event ID: ID of the associated event
Location ID: ID of the location where the job printed
Order ID: ID of the order associated with print job
Device ID: ID of the device that sent the print job
IP Address: IP address of the printer
Print Data: html formatted data that was sent with print job
Create Date: Date that print job was created
Poll Date: Date that printer polled print job
Print Date: Date when print job completed
Integration Logs:
ID: The ID# of the Integration Log entry
Date: Date of Integration Log entry
Type: Type of Integration
Context: Integration function that took place
RefID: The reference ID of the Integration activity
Call Duration: How long it took to complete the Integration action
Attempt: How many attempts were made for the Integration action
Success: If Integration action was successful (checkmark = success, x = fail)
Amount: If integration log had a sale amount included
Activity Logs
ID: ID of the log entry
User: Name of user who performed activity.
Log Type: What type of activity was performed.
Tab: Link to the tab associated with the activity.
Note: Details on what type of activity took place.
Log Date: Date activity took place.
SMS Messages:
This section allows a user to send an SMS message (if enabled) and also gives a recap of all messages sent and received to or from the phone number that is associated with the order.