Ordering Errors - Order Taker

Use this article to help you quickly troubleshoot common ordering issues that can come up while using the Order Taker app. It covers a few of the most frequent problems you may run into and how to resolve them.

 

Order Taker

Menu is not available

Please alert a manager

Cause	Resolution
No Active Location	Confirm the location is Active On the Admin Portal > Locations & Menus > Locations page Confirm that the toggle button on the location is set to the Active state (blue color). Locations that are Inactive will have their toggle set to the gray color

No Active Event

Cause	Resolution
No Active Event	Check for an active Event On the Admin Portal > Events page confirm that there is an active Event created and that the Start date and time have been set correctly.

Ordering Cutoff

Cause	Resolution
Cutoff Ordering enabled	Confirm cutoff ordering has not been enabled for this event On the Admin Portal > Events page click the "Orders" link for your event Click the red "Cutoff Services" button at the top of the page On the window that appears check the Services and their "Ordering" column to confirm if any have been cutoff (check marked) You can find more information on our support article: Cutoff Ordering

Menu is blank/empty

Cause	Resolution
No products with images	Configure products with an image On the Admin Portal > Products page, click the Edit button on a product and scroll down to add an image to a product If no products have images the products will be available for a Hawker (they can be tapped and added to cart) but there will be no image shown
No products with inventory	Confirm products at this location have inventory set On the Admin Portal > Locations & Menus > Locations page, click on the Inventory icon to access the Inventory page Ensure that each product has available inventory
No Active Products	Confirm the location has active products  On the Admin Portal > Locations & Menus > Locations page, click on the "Menu" link for the location to access the location menu Confirm that there are products available at the location and that they are toggled to Active (blue toggle)
Event and Location Type do not match	Confirm the Event and Location type match On the Events page, find your event and check its Event Type (if any) On the Admin Portal > Locations & Menus > Locations page, click on the "Event Type" link for the location to access the Event Type menu Make changes here as needed according to your venue If the event does not have an Event Type, the "Included Event Type" for your location should be blank If the event is using an event type, that event type should be included in the "Included Event Types" window Click to select the event type and use the green arrows to move the event types between windows
No Active Location	Confirm the location is Active On the Admin Portal > Locations & Menus > Locations page Confirm that the toggle button on the location is set to the Active state (blue color). Locations that are Inactive will have their toggle set to the gray color