Issue: User is running into issues where they are receiving a lot of email responses from "Mailer DAEMON" and the emails are failing to send to their desired recipient. This is most likely due to a security setting at the corporate/domain level that is not setup to properly allow our email services to utilize the SMTP account.
Resolution: The user can escalate this to their IT if they prefer; however, there is a another simple solution or workaround using a Google Gmail account and setting up an automatic forward rule to the desired domain managed email address. Please see the steps below for this work around.
- First, the user will create a Gmail account for their venue.
- Now follow these steps to set up automatic forwarding to their corporate/domain email address;
- On your computer, open Gmail using the account you want to forward messages from. You can only forward messages for a single Gmail address, and not an email group or alias.
- In the top right, click Settings
See all settings.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, click Add a forwarding address.
- Enter the email address you want to forward messages to.
- Click Next
- A verification message will be sent to that address. Click the verification link in that message.
- Go back to the settings page for the Gmail account you want to forward messages from, and refresh your browser.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, select Forward a copy of incoming mail to.
- Choose what you want to happen with the Gmail copy of your emails. We recommend Keep Gmail's copy in the Inbox.
- At the bottom of the page, click Save Changes.
- If the customer wants to disable these automatic forwarding rules, please have them follow the below;
- On your computer, open Gmail using the account you want to stop forwarding messages from.
- In the top right, click Settings
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, click Disable forwarding.
- At the bottom, click Save Changes.
