Ordering Errors - Preorder

Use this article to help you quickly troubleshoot common ordering issues that can come up while using the Preorder app. It covers a few of the most frequent problems you may run into and how to resolve them.

 

Preorder

Event - Ordering for this event has ended

Cause	Resolution
Cutoff Ordering enabled	Confirm cutoff ordering has not been enabled for this event On the Admin Portal > Events page click the "Orders" link for your event Click the red "Cutoff Services" button at the top of the page On the window that appears check the Services and their "Ordering" column to confirm if any have been cutoff (check marked) You can find more information on our support article: Cutoff Ordering

No Products Available - Ordering is not available right now

Cause	Resolution
No products with inventory	Confirm products at this location have inventory set On the Admin Portal > Locations & Menus > Locations page, click on the Inventory icon to access the Inventory page Ensure that each product has available inventory
No Active Products	Confirm the location has active products  On the Admin Portal > Locations & Menus > Locations page, click on the "Menu" link for the location to access the location menu Confirm that there are products available at the location and that they are toggled to Active (blue toggle)
Event and Location Type do not match	Confirm the Event and Location type match On the Events page, find your event and check its Event Type (if any) On the Admin Portal > Locations & Menus > Locations page, click on the "Event Type" link for the location to access the Event Type menu Make changes here as needed according to your venue If the event does not have an Event Type, the "Included Event Type" for your location should be blank If the event is using an event type, that event type should be included in the "Included Event Types" window Click to select the event type and use the green arrows to move the event types between windows
No Active Location	Confirm the location is Active On the Admin Portal > Locations & Menus > Locations page Confirm that the toggle button on the location is set to the Active state (blue color). Locations that are Inactive will have their toggle set to the gray color
No Public Products	Confirm the location has products available to the public On the Admin Portal > Locations & Menus > Locations page, click on the "Menu" link for the location to access the location menu On the "Public" column Check to make sure that each product that should be available to the public has a green checkmark in this column. You can click the icon to toggle between the red "X" (not public) and the green checkmark (public)